The following is an outline of our terms & conditions for booking a course, cancellation policy, certification, data protection and website usage.

1. BOOKING A COURSE – INDIVIDUALS

Booking

You may place a booking using our online booking facility or by contacting the office by phone. Your booking will only be confirmed upon completion of an online booking form or by placing a booking over the phone.

Payment

To secure your place on a course, full payment must be made within 7 days of your booking. Please contact us if you wish to discuss alternative terms.

2. CANCELLATION – INDIVIDUALS

Your Cancellation

If, for any reason, you cancel your place, fail to attend a course or are unable to complete a course we charge the following fee:

• 50% of your course fee 7 days or more before the course
• 100% of your course fee less than 7 days before the course

Transferring Courses

In exceptional circumstances, we may be able to offer you a place on an alternative course. Please note that this place is subject to availability.

Our Cancellation

In the event we cancel a course due to circumstances beyond our control the course will be rescheduled or places offered on other courses.

3. BOOKING A COURSE – GROUPS

Booking

You may place a booking by contacting us by email or by phone.

Confirming Bookings

Confirmation of your course will only be made once full payment has been received. If you would prefer to do this by invoice, get in touch. 

Settling Payment

Full payment must be made within 30 days of the invoice date. 

4. CANCELLATION – GROUPS

Your Cancellation

If, for any reason, you need to cancel we charge the following:

• 50% of your course fee 30 days or more before the course

Our Cancellation 

In the event we cancel your course due to circumstances beyond our control, every effort will be made to reschedule the course to a mutually agreeable date or offer places on other courses.

5. ASSESSMENT & CERTIFICATION

Assessment is ongoing and will be carried out by your course trainer / assessor who will have the final decision on your competence & awarding your certificate. We have a robust quality assurance system in place and appeals procedure. 

All participants attending an Ofqual approved course will also be subject to the assessment procedure as dictated by Nuco.  We will ensure all necessary allowances are made for any reading or writing difficulties. Please contact us prior to your course with any requests.

Participants registered for a Blended Learning (e-learning) course will be required to complete their online course before attending the face to face day. 

Issue of Certificates

Certificates are only issued upon receipt of full payment and full attendance of the course. Please ensure all names are correctly spelt as you would like them to appear on your certificate. Please note there is a charge of £5 for printing any replacement certificate where names have been supplied incorrectly.  

6. DATA PROTECTION & PRIVACY

Data Protection

All personal information is held and used in accordance with the Data Protection Act 1998 and the General Data Protection Regulation ((EU) 2016/679). It is not shared with any third party except our Awarding Organisations.

Privacy

EDU First Aid will only contact you in connection with your booking and to keep you informed of any re-validation courses three months before your certificate expires. Should you not wish to be contacted about re-validating your certificate please let us know. 

Monitoring and Quality Assurance

For quality assurance purposes we will monitor and record your performance throughout the course. Additionally, you may be required to complete a multiple-choice assessment, or an online course. This information will be stored on file and will only be shared with our Awarding Organisations for monitoring & approval purposes.

7. INSURANCE

EDU First Aid holds a Public Liability & Professional Indemnity Insurance with Wellbeing Insurance, which is underwritten by Hiscox Insurance.